These are typical features of Managed IT Services:
● Workstation Management
● Email Security
● End-User Support (Help Desk)
● Server Management
● Business Continuity and Disaster Recovery
● Network Management
● Vendor Management
● Device Management
Managed IT Services may vary depending on the MSP.
The primary function is to make sure that systems and applications are functioning correctly and to detect and alert any suspicious activity that’s noticed.
Monitoring can include:
● Network Availability
● Application Performance
Business Continuity and Disaster Recovery (BCDR)
BCDR is an essential IT Service available and highly recommended to help your business function during any disruption with little interruption. There are two types of plans that should be discussed, continuity and recovery.
What the business needs to continue operating even during times of disruption such as a cyberattack, power outage, and natural disasters.
The line of defense when business continuity falters. The decided actions/processes that restore business operations back to normal.
Scenarios that should be included with BCDR:
● power failure
● internet failure
● cloud failure
● hardware failure
Finally, firewalls are the gatekeepers of your business network. Without them, the network would be vulnerable to all sorts of hackers trying to abuse the network and the data in it.
Firewall services manage your business’s firewalls and, if done well, will accomplish far more than your standard-issue firewall could do. There are a few types to choose from such as hardware firewalls, software firewalls, and firewalls explicitly built for the cloud. Next-generation firewalls (NGFW) offer some of the best protection. While more feature-rich than their traditional counterparts, these provide a more robust service capable of countering more sophisticated cyber attacks.
As you can see, more goes into the complex world of business IT services than the typical business owner understands. Consider a managed service provider to get the full capabilities and efficiency needed for your company to succeed.